Lots of our users reported that signing in on Keyword Planner Tool gets them stuck on an AdWords First Campaign Getting Started page. Problem is that this redirection to the ‘First Campaign’ page prompts you to enter your Credit card/banking details and start your first Ad campaign.
Well, not everyone uses Keyword Planner Tool to start an Ad campaign with Google. Most of us use it as a keywords research tool due to its unmatched accuracy. If you do not wish to start an Ad campaign then it is totally impossible to navigate out of the Ad campaign setup flow once you are in as there is no option to go back or abort the process. Even if you reload the page or sign in again, you will end up on the same page again until you fill in all the required information.
Here are some of the things that you must have tried but didn’t work:
- Logging out and logging back in
- Refreshing browser cache
- Using a different browser
- Using VPN
- Using a totally different computer
When on the GetStarted page on the “Your First Campaign” step, there is only a button “Save and Continue”, but no button to take you back to “About Your Business” and allow you to possibly escape the trap.
Hopeless? Don’t be, we have got you covered!
Do not lose hope. There is nothing wrong from your side. It is an AdWords side problem and you are not the only one who is facing it. A lot of users have already reported this issue on official Google AdWords Support Forums and social media accounts. Here is an example:
— Kathleen Garvin (@itskgarvin) September 9, 2015
As reported, Google developers are already working on resolving the issue.
Basic Resolution – Skip the guided set-up
When you open Keywords Planner with your Gmail Account for the first time, it asks for a setup. It basically asks you your website address. Email address gets automatically filled.
All you need to do is to click on the “Skip the guided set-up” link on that page and you won’t get stuck in this situation. It looks something like this:
The problem doesn’t end here most of the times. Some of our users reported that sometimes this option doesn’t even show up. Instead, it takes you directly to start your first campaign page.
Or those who didn’t notice this option and simply clicked on “Continue”, here is a different workaround.
Advanced Resolution – Trick the loop
Try this method suggested by AdWiser, a Top Contributor at Google Advertiser Community.
Click on the link given below (while logged into the account that causes you problems) in order to escape that trap.
This should help you access Keyword Planner without creating Ad Campaign. You can easily bypass AdWords billing information and start using Keywords Suggestion Tool without using a credit card. It will ask you the account details in legacy mode. Fill them out and click “Save and continue”. Then it should open a page like this:
Now all you have to do is to click on the “Wrench” icon and then click on “Keywords Planner” to load keywords research tool. That’s it!
Did it work?
In 95% of the cases, this method works flawlessly as it simply takes you out of this billing loop to restart your AdWords account while pausing your incomplete campaign. If it still doesn’t work for you then feel free to post a comment below with the problem and we will try our best to give you a solution as soon as we can.
SOURCE: The Google Advertiser Community